Getting started
Learn how Dakoli connects buyers and suppliers across Vietnam and Asia on web and mobile.
Dakoli B2B Help Center
Support for buyers, sellers, and global wholesale teams
Source trusted products from Vietnam and Asia, connect with suppliers across Asia, and get practical guidance for inquiries, offers, checkout, and account support. Support options may vary by order, supplier, and payment method.
Ask about pricing, lead time, customization, and availability before placing large orders.
Browse help by workflow
Dakoli helps buyers and suppliers communicate more clearly. Use these groups to find guidance for product discovery, sourcing communication, orders, shipping expectations, account security, and mobile support.
Buying on Dakoli
Search products, compare suppliers, and review product details before placing an order.
Quotes, inquiries, and offers
Ask about pricing, lead time, customization, and availability with clear supplier communication.
Get quote and send inquiry
Include product specs, quantity, destination, and timeline for clearer replies.
How make offer works
Offer requests and inquiry messages are not final until accepted through supported flow.
Messaging with suppliers
Supplier response time may vary by order size, lead time, and support availability.
Orders, cart, and checkout
Understand cart behavior, checkout flow, and why mobile may open secure web checkout.
Cart and checkout overview
Review order details before payment. Payment methods may vary by order and supplier.
Shipping, customs, and taxes
Shipping cost, transit time, customs, and duties may vary by destination and supplier terms.
Order status and support options
Support options may vary by order, supplier, and payment method.
Seller and supplier help
Set up your shop, publish products clearly, and respond to buyers with practical B2B details.
Become a seller on Dakoli
Start onboarding and build your supplier profile for global wholesale buyers.
Product listing quality
Add accurate images, pricing, MOQ, lead time, and fulfillment details where supported.
Managing buyer communication
Respond to inquiries and offers clearly to improve sourcing outcomes.
Account, security, mobile, and legal
Review account guidance, mobile app capabilities, policy links, and trust resources.
Account and security basics
Manage profile, address book, and login details. Keep your account secure.
Mobile app support scope
Native browsing, inquiry, offers, and messaging are available; support options may evolve.
Policies and trust guidance
Review terms, privacy, cookie policy, and Trust Center resources.
Popular help topics
Start here for common marketplace questions. Supplier response times and support outcomes may vary by case.
What is Get Quote?
Ask about pricing, lead time, customization, and availability.
How Make Offer works
Offers are not final until accepted in a supported process.
Shipping, customs, and duties
Shipping and import requirements may vary by destination.
Cart and checkout overview
Checkout options and payment methods may vary by supplier.
Messages with suppliers
Response time may vary by supplier, order size, and timing.
Seller onboarding basics
Set up shop profile and listings with clear product information.
Account and security basics
Keep your account secure and review profile settings.
Buyer trust guidance
Review trust resources and support channels before ordering.
B2B guide
What is Get Quote?
Use Get Quote to ask suppliers about pricing, MOQ, lead time, customization, availability, and shipping options.
B2B guide
How Make Offer works
Make Offer is a negotiation tool for price and quantity discussions. An offer is not final until accepted through supported flow.
B2B guide
Shipping, customs, and duties
International shipping costs, customs clearance, import duties, and taxes may vary by destination and supplier terms.
B2B guide
Cart and checkout overview
Review product, quantity, pricing, shipping, and supplier terms in cart before proceeding to checkout where supported.
B2B guide
Messages with suppliers
Use messages to clarify pricing, MOQ, lead time, customization, and delivery details with suppliers.
B2B guide
Seller onboarding basics
Sellers can build trust with clear profiles, accurate listings, and timely responses to buyer inquiries.
B2B guide
Account and security basics
Protect your Dakoli account with secure login habits and careful communication practices.
B2B guide
Buyer trust guidance
Use product and supplier information, inquiry tools, and support channels to source with more confidence.
B2B guide
How do I contact sellers for inquiries or bulk orders?
Use product inquiry and messaging flows to discuss commercial terms for wholesale or repeat purchases.
B2B guide
How can I ensure the quality of products from sellers?
Review listing quality, request detailed specs, confirm samples where possible, and document requirements early.
B2B guide
Order status and support options
Understand order status flow and what details to prepare when requesting support for a specific order.
B2B guide
Mobile app support scope
Understand what the Dakoli mobile app supports for browsing, quote/inquiry, offers, messages, and checkout fallback.
Buyer help
Review product and supplier information before placing an order. Buyer protection and support options may vary by case.
Browse products
Use search and categories to compare sourcing options.
Get quote and inquiry
Ask suppliers about price, MOQ, lead time, and customization.
Make offer
Negotiate quantity and pricing through the supported offer flow.
Cart and checkout
Review order details before payment where checkout is supported.
Orders and tracking
Check order progress and details from your account page.
Messages
Keep buyer-supplier communication organized in one place.
Seller help
Build clear listings and communicate quickly with buyers. Sales outcomes may vary by market demand, product quality, and response speed.
Start selling
Learn onboarding basics for sellers and suppliers on Dakoli.
Create shop profile
Set clear shop information to help buyers evaluate your business.
List products
Add accurate product details, images, and specifications.
Manage inquiries
Respond to buyer messages with practical commercial details.
Manage offers
Accept, reject, or respond to offers through supported tools.
Seller responsibilities
Keep listings accurate and response quality consistent.
Trust and safety guidance
Dakoli helps buyers and suppliers communicate more clearly using product details, shop information, messages, and secure checkout options where available. Help content does not replace legal advice or policy terms.
Browse all topics
Use topic pages for detailed articles and related support guidance.
Need more help?
Share your request with as much detail as possible, including product links, quantity expectations, and timeline. Dakoli helps route buyer and seller support requests to the right team.