Messages with suppliers
Use messages to clarify pricing, MOQ, lead time, customization, and delivery details with suppliers.
In this article
Why messages matter
Messaging keeps sourcing communication in one place for buyers and suppliers.
Supplier response times may vary. Support options may vary by order, supplier, and payment method.
What to include in messages
- Product link or SKU reference
- Quantity, destination, and target timeline
- Customization and quality expectations
- Packaging, documentation, or compliance requests
Communication safety
- Do not share passwords, OTP codes, or unnecessary sensitive payment details.
- Use clear terms to reduce misunderstandings.
- Message records may be used for support and dispute review where applicable.
FAQ
Are supplier response times guaranteed?
No. Response time may vary by supplier workload, product type, and timing.
What should I avoid sharing in messages?
Avoid sharing passwords, OTP codes, and unnecessary sensitive financial details.
Can messages help with dispute review?
Yes. Message history may support case review where applicable.
Still need help?
Share your product links, quantity needs, and destination market so support can route your request faster.
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Buyer protection and support options may vary by order, supplier, and payment method.
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