Return and Refund Policy

1. Scope and Marketplace Context

This Return and Refund Policy describes general guidance for Dakoli marketplace workflows where supported. Dakoli may facilitate support communications, while seller terms may control specific product and order outcomes.

2. Eligibility Principles

Return/refund eligibility may vary by seller terms, product category, order status, payment method, shipping stage, and applicable law. Some products may have limited or no return options depending on commercial terms.

3. B2B and Commercial Order Considerations

Commercial, bulk, customized, made-to-order, MOQ-based, regulated, or imported products may have different return rights and dispute expectations than standard retail transactions.

Buyers should review seller terms and order documents before payment and before submitting return/refund requests.

4. Non-Guarantee Statement

Dakoli does not guarantee that every return or refund request will be approved. Supplier response times and outcomes may vary.

5. Damaged, Incorrect, or Missing Items

If an item appears damaged, incorrect, or incomplete, buyers should provide evidence promptly, including order ID, product link, description of issue, photos/videos where relevant, and related message history.

6. Cancellations

Cancellation options may vary by production stage, supplier confirmation status, and shipping progress. Cancellation requests made after production or dispatch may be limited.

7. Shipping Costs, Restocking, Duties, and Taxes

Return shipping costs, restocking costs, duties, taxes, and customs-related charges may vary and may be borne by buyer or seller depending on agreed terms and applicable law.

Customs duties, import taxes, and similar government charges are generally not guaranteed refundable.

8. Disputes and Support Facilitation

Dakoli may assist communication between parties and review submitted evidence where available. Dakoli does not guarantee dispute outcomes, replacement decisions, or refund timing.

9. Timeframes

Processing and review timeframes may vary by supplier response, evidence quality, payment route, and legal requirements. If specific timelines are not explicitly stated in a supported flow, no fixed timeline is guaranteed.

10. How to Request Assistance

For return/refund support, contact Dakoli through Contact Us and include sufficient transaction details for review.

11. Related Policies and Legal Review Note

Please also review Terms of Service, Shipping Policy, and Privacy Policy. This policy should be reviewed by qualified US legal counsel before launch.