Shipping Policy

1. Scope and Marketplace Role

This Shipping Policy explains general shipping expectations for Dakoli marketplace workflows where supported. Shipping obligations may be handled by sellers, buyers, carriers, or logistics partners based on transaction terms.

2. Shipping Methods and Availability

Shipping methods may vary by product category, supplier capabilities, destination country, carrier coverage, and legal constraints. Not all options are available for every order.

3. Shipping Costs and Charges

Shipping charges may vary by package dimensions, weight, origin, destination, mode, and service level. Additional costs may include duties, taxes, brokerage fees, handling fees, and local compliance-related charges.

4. Transit Time and Delays

Transit estimates may vary and are not guaranteed unless explicitly confirmed in supported workflow terms. Delays may occur due to weather, customs inspections, carrier constraints, route disruptions, regulatory checks, or peak-season conditions.

5. Origin, Ships-From, and Lead-Time Context

Ships-from and lead-time information may be provided by suppliers where available. Buyers should confirm origin and production readiness before committing to time-sensitive orders.

6. Customs, Duties, Taxes, and Import Compliance

Unless otherwise agreed, buyers may be responsible for import documentation, duties, taxes, customs clearance, and destination-country compliance requirements.

Sellers may be responsible for export-side requirements and accurate shipment documentation based on agreed terms.

7. Address Accuracy and Delivery Attempts

Buyers are responsible for providing accurate shipping details and contact information. Incorrect addresses or unreachable contacts may cause failed delivery attempts, extra fees, or return-to-origin outcomes.

8. Lost, Damaged, or Delayed Shipments

Where supported, shipment issues should be reported promptly with order references and evidence. Resolution options may vary by supplier terms, carrier findings, payment route, and applicable law.

9. Mobile and WebView Checkout Context

On mobile, shipping-related steps may appear in web or WebView checkout fallback where supported. Displayed shipping information may depend on available order data and selected route.

10. Contact and Legal Review Note

For shipping support, contact Dakoli through Contact Us. This Shipping Policy should be reviewed by qualified US legal counsel before launch.