Claims, returns, and refund review
Provide clear evidence and follow the order workflow while Dakoli reviews claim, return, and refund options.
Open the issue from the order
Use the available order or claim workflow and describe the issue clearly. Include relevant photos, documents, tracking context, and communication history without sharing payment credentials.
How review works
Dakoli may request evidence from buyer or seller, compare inspection and tracking records, and place payout on hold. Possible supported outcomes include no refund, partial refund, full refund, return required, reship, or escalation.
AI may summarize evidence for authorized Dakoli reviewers. AI does not approve or reject a claim. An admin makes the final decision through the supported audited workflow.
Truthful status
A refund request is not a completed refund. Continue to follow the displayed requested, review, processing, completed, or failed status. Do not assume funds have moved until the order shows the confirmed result.
Tóm tắt tiếng Việt
Yêu cầu hoàn tiền chưa phải là hoàn tiền hoàn tất. Hãy cung cấp bằng chứng và theo dõi trạng thái; quản trị viên Dakoli đưa ra quyết định cuối cùng sau khi xem xét.
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Share your product links, quantity needs, and destination market so support can route your request faster.
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Marketplace trust guidance
Buyer protection and support options may vary by order, supplier, and payment method.
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