Policy pages
- Terms of Service
- Privacy Policy
- Cookie Policy
- Shipping Policy
- Return and Refund Policy
- Buyer Protection Policy
- Seller Fulfillment Policy
- Inspection and Document Review Policy
- Third-Party Inspection Policy
- Refund and Claim Policy
- Payout Hold Policy
- Shipping Label Ownership Policy
- Prohibited and Unsupported Actions
- Data Processing Terms
- Disclaimer
- Return and Refund Policy
- Return Policy
Buyer Protection Policy
Plain-language boundaries for supported checkout, evidence review, claims, refunds, and off-platform transaction risk.
Last updated: July 14, 2026
In this policy
1. Scope
Buyer protection applies only to supported Dakoli marketplace workflows and does not guarantee delivery, product performance, claim approval, or a refund.
2. Before Payment
Buyers should confirm product, quantity, destination, delivery window, shipping, Incoterm, documents, inspection choice, and fee responsibility before checkout. Reviewed Deal Room terms do not create an order or payment.
3. After Payment
Dakoli records supported payment and order states. Inspection, fulfillment, tracking, return, claim, and refund options depend on the real order state and submitted evidence.
4. Claims and Refund Review
Dakoli may request buyer and seller evidence. A refund request is not a completed refund. An authorized admin makes the final supported decision through an audited workflow.
5. Limits
Payments, final offers, claims, refunds, and order updates should remain on Dakoli. Transactions completed outside Dakoli checkout may not be protected by Dakoli workflows.
6. Tóm tắt tiếng Việt
Bảo vệ người mua chỉ áp dụng cho quy trình Dakoli được hỗ trợ và không bảo đảm tự động giao hàng hoặc hoàn tiền. Quản trị viên xem xét bằng chứng và đưa ra quyết định cuối cùng.
