Return Policy

Thank you for your purchase. Dakoli.com wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help. Please see below for more information on our return policy.

International Returns Policy:

We support returns depending on the status and return policy of each brand, seller, and manufacturer. Please review the returns and refunds section of the product's information page. There are a few essential things to keep in mind when returning a product you purchased online from Dakoli.com:

There are some items, however, that are ineligible for return, including: 

• Customized/handmade or tester products made to order (unless there is damage, defect, or error, such as misspellings)

• Computer laptops, desktops, open software, downloadable software products, and online subscriptions after access.

• Some jewelry orders

• Grocery products (replacements are possible in cases of spills or spoilage)

• Items with special shipping restrictions

• Live insects

• Fresh flowers

• Groceries

• Chilled and frozen products

• Live plants

• Pet food

• Prepaid phone cards

• Theme park tickets

• Wine

• Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information).

Damages and issues 

Items ordered online from Dakoli that arrived damaged or incorrect. Don't hesitate to contact the manufacturer/Seller regarding the return policy and see the return policy in each product detail.

Please feel free to contact us if your negotiation still needs to agree with our customer service at support@dakoli.com or 24/7 live chat.

Some important notes: 

• Please get in touch with the manufacturer/Seller about the return policy and see the return policy in each product detail. This will help you better understand return shipping labels.

• Initial shipping and import fees for your store are non-refundable. For return labels, please get in touch with the seller or manufacturer for further information.

• Returned items will be subject to a restocking fee depending on manufacturer and seller policies.

Return requested from the US, Canada & The Americas 

Dakoli Return Warehouse 

9397 Wedgewood Lane

Westminster, CA 92683

United States

Return requested from Vietnam and Asian 

Please contact the seller or manufacturer.

How to Return an Item 

• Hover over your Account icon and select Orders & Reviews

• Find the order with the items you want to return, then select Return Items. You'll only see this option if your order is eligible to return

• Select Start Return

• Select the quantity of each item you want to return and confirm the total.

• Select Continue

Some important notes: 

• Please carefully review and package each return to prevent items from being damaged in transit and ensure the items you return are in the same, like-new condition that you received them. If you feel like you have received incorrect or damaged items, please don't return them. Instead, report them as damaged or missing.

• Package individual returns separately, each with its return label.

• Ship returns by the Ship Return By date on each return label.

• If any items you return are missing or in a condition that prevents us from selling them, you'll be charged. We're unable to send back any damaged items that have been returned.

International Refunds Policy:

• Once we receive your item, a refund will be initiated immediately. For example, if you canceled a pickup item and were billed for it, we create your refund directly after you submit your cancellation request. The way your refund is processed depends on your original payment method.

• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 to 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

• Products paid for using your Dakoli Account Balance will be refunded to your Dakoli Account Balance.